FAQ

Frequently Asked Questions

  • Will I be receiving an e-ticket after I purchase it online, or would I be mailed the ticket in advance?

You will receive an e-ticket, once you have completed your purchase your ticket via Eventbrite.

(If you purchased your ticket earlier in the season you will have received a confirmation email from Paypal which you can print or bring on your mobile device to show at the door on the evening of the performance.)

 

  • Do you offer discounts for Children, Students or Seniors?

Yes. We offer discounts on tickets for Seniors and Students online and in-stores.
Senior tickets are available for those 60 years of age and older.
Student tickets are available with proof of a valid Student ID.
Children 12 years of age and younger can attend free of charge.

 

  • Do you offer group rates?

 

Unfortunately, we do not offer group rates, at this time. However, we do offer advance discount rate on the General and Senior ticket prices. The discount is available until one day before the show – see our ticket sale page for details.

 

  • A group of us are planning on attending a performance, if we purchase our tickets separately, can we sit together?

 

Yes, you can. Seating is General Admission and is first come first serve. The venue has a capacity of approximately 1000 seats. We recommend arriving early so you can secure seats together.

 

  • Can I reserve tickets in advance and pay for them at the door?

 

No. We do not hold tickets at the door. Tickets can be purchased in person at any of the participating stores listed on our ticket sales page, cash only.

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  • Do I need a credit card to purchase tickets online?

 

No. Online tickets can be purchased with a Debit card in addition to VISA, MasterCard and American Express. In addition, tickets can be purchased in person with cash at any of the participating stores – see our ticket sale page for details.

 

  • Do I need an Eventbrite account to purchase tickets online?

 

No. You do not need a Eventbrite  account to purchase tickets online. You may choose different methods of payment when you arrive at the payment page.

 

  • Do I have to purchase tickets in advance or can I wait to buy them at the door?

 

While you are not required to purchase tickets in advance, we recommend that you do so, in order to guarantee your seats.

 

  • I can’t attend the show; can I get a refund?

 

Unfortunately, we do not offer refunds on tickets. All tickets sales are final.

 

  • Is the venue wheelchair accessible?

 

Yes. There is a ramp from the parking lot entrance into the church on Lisgar Street, as well as inside the church into the sanctuary.

 

  • How early should I arrive?

 

Doors are open 45minutes before the performance time written on your ticket and on our website. There is no need to arrive earlier than that. For example, if the show starts at 7:30pm, it is recommended that you arrive at 6:45pm.

 

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  • How long is the show?

 

Each show has a different running time. Please check the production page on our website. There is always a 20minute intermission included in the performance time.

 

  • What should I wear?

 

There is no particular dress code to attend our performances. However, why not dress up…you’re going to an opera :) Please note that we do not offer coat checks.

 

  • Can I wear perfume?

 

We kindly ask to refrain from wearing cologne, perfume or other scented products in consideration of patrons who may have allergies and chemical sensitivities.

 

  • Where can I park?

 

Street parking is free after 5:30pm. You can park wherever is permitted. The church is located on 355 Cooper Street between Lisgar and O’Connor Streets. Allow extra time to find convenient space.

There is an outdoor paid parking across the church on Lisgar Street. The church shares a small parking lot with an apartment building on Lisgar street, however, it is always full.

 

If you’d rather not worry about parking, check OC Transpo’s Travel Planner for fastest bus routes to the church http://www.octranspo.com/.

 

  • Can I bring my own food and drinks?

 

Food and drinks are not allowed in the sanctuary. You can enjoy your food and drinks during intermission outside the sanctuary. There will be no food and drinks available for purchase.

 

  • Will there be a reception after the performance?

 

We host a reception following each performance in Woodside Hall. The reception is catered by Goodies Fine Catering, and is free of charge for patrons of the opera. It is generally a generous spread of various fine finger foods, coffee and tea.

 

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  • Can I take pictures of the show?

 

The taking of pictures or videos is not allowed during the performance. Cellular devices must be turned off during the performance.

 

  • Can I text during the show?

 

The use of cellular devices is not allowed during the performance; they must be turned off. Please be considerate of fellow patrons.

 

  • I really enjoy Pellegrini Opera’s performances; how can I help the company continue to produce great work?

 

We are happy that you enjoy our performances and look forward to seeing you in our future productions. Given our intimate size, revenues from ticket sales alone cannot meet the costs of opera productions. These revenues account for less than half of production costs. Generous donors cover the rest. We invite you to add your support to our efforts.

 

By joining one of the donor groups listed in our Donate page, you help us continue to present quality productions, to allow talented emerging singers to gain valuable performing experience, and to bring opera to the Ottawa community.

 

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  • Will I receive a tax receipt if I donate?

 

Yes, you will. In addition, you will also receive a perk based on the amount donated. Tax receipts will be issued at the end of the year. Check our Donate page for details.

 

  • How can I donate to support Pellegrini Opera and help keep this art form alive in Ottawa?

 

The easiest way to donate is online by visiting our Donate page. You will receive an automatic confirmation via email. Donation boxes will also be available in the lobby on performance evenings, where cash and/or cheques, addressed to Pellegrini Opera, are accepted. Tax receipts will be mailed shortly after the final performance.

 

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  • How can I stay in touch and receive Pellegrini Opera updates?

 

We invite you to sign up for updates by email on our website. We do not share emails with a third party. We also promise to only send updates when we have them.

 

  • Can I volunteer with Pellegrini Opera?

 

We are always searching for enthusiastic opera and music lovers who want to support and promote opera in the Nation’s capital. Volunteer opportunities are available in the following areas: distribution of flyers and posters, production Organizing Committee, social media and Front of House on performance evenings (5:30pm-11pm) for various duties.

Yes, we’d love it if you can spare some of your precious time to volunteer for Pellegrini Opera. Please email pellegrini.opera.director@gmail.com.

 

  • Can I advertise my business with Pellegrini Opera?

 

If you own a business or offer a service and would like to advertise in our programs for an upcoming Pellegrini Opera production, please visit our Advertise with Us page. Rates are great, starting at just $200 for a quarter page ad. All ads include at least two tickets to the opera.

 

  • I would like to audition for Pellegrini Opera. What should I do?

 

For consideration, please email your resume, head shot and any links/demos to previous singing experience to our Artistic Director, Vincent Thomas, at pellegrini.opera.director@gmail.com. All operatic voice types are encouraged to audition. No previous experience is required.

 

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